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Need Help? We're Just an Email Away
Our support team is ready to assist you with any questions or issues you may have.
For the fastest response, please include:
- Your device/platform (iOS, Android, macOS, or Windows)
- A detailed description of your issue
- Steps you've already tried
- Screenshots if applicable
Frequently Asked Questions
Q: How secure is SafeVault?
A: SafeVault uses AES-256-GCM encryption, which is military-grade encryption. All your passwords are encrypted locally on your device before any storage or sync operations. We follow a zero-knowledge architecture, meaning we never have access to your master password or encrypted data.
Q: Can I sync my passwords across multiple devices?
A: Yes! With a paid plan, SafeVault supports secure multi-device synchronization. Your vault data is encrypted locally before sync, so your passwords stay protected while remaining available on all your devices.
Q: What if I forget my master password?
A: Due to our zero-knowledge architecture, we cannot recover your master password. However, you can use biometric authentication (Face ID, Touch ID, or fingerprint) to unlock your vault. We recommend enabling biometric unlock and keeping a secure backup of your master password in a safe location.
Q: How do I backup my vault?
A: You can export your vault data from the Settings menu. The export creates an encrypted JSON file that you can securely store. To restore, use the Import function in Settings. Always store backups in a secure location.
Q: Does SafeVault work offline?
A: Yes! SafeVault works completely offline. All encryption and decryption happens locally on your device. An internet connection is only needed for optional multi-device sync.
Q: What platforms does SafeVault support?
A: SafeVault is available on:
iOS
Android
macOS
Windows
Linux and Web are not supported.
Key Features
🔐 Secure Storage
Store passwords organized by categories (Email, Social Media, Banking, etc.) with AES-256-GCM encryption.
🎲 Password Generator
Generate strong, customizable passwords with adjustable length, character types, and strength indicators.
🔍 Search & Filter
Quickly find passwords across all categories with powerful search and filtering capabilities.
📤 Import/Export
Backup and restore your vault data in encrypted JSON format for peace of mind.
🔑 Two-Factor Authentication
Store and generate TOTP codes for your logins with built-in 2FA support.
👆 Biometric Unlock
Use Face ID, Touch ID, or fingerprint authentication for quick and secure access.
🔒 Auto-Lock
Automatic locking after inactivity to keep your vault secure when not in use.
🌍 Multi-Language
Supports 13 languages including English, Chinese, Japanese, Korean, Spanish, French, and more.
Security & Privacy
How We Protect Your Data
- Encryption: All sensitive data is encrypted using AES-256-GCM, one of the strongest encryption standards available.
- Key Storage: Encryption keys are stored in platform-specific secure storage:
- iOS/macOS: Keychain
- Android: EncryptedSharedPreferences
- Windows: Windows Credential Manager
- Zero-Knowledge Architecture: Passwords are encrypted locally before any sync operations. We never have access to your master password or unencrypted data.
- Auto-Clear Clipboard: Automatically clears copied passwords after use to prevent unauthorized access.
🔒 AES-256-GCM Encryption
🛡️ Zero-Knowledge
✅ Secure Storage
🔐 Biometric Protection
Troubleshooting
App won't unlock with biometrics
- Ensure biometric authentication is enabled in your device settings
- Check that SafeVault has permission to use biometrics in app settings
- Try using your master password as an alternative
- Restart the app and try again
Passwords not syncing across devices
- Confirm you have an active paid plan for multi-device sync
- Check your internet connection
- Ensure sync is enabled in Settings
- Restart the app and try again
Import/Export not working
- Ensure the file is in the correct JSON format
- Check that you have sufficient storage space
- Verify file permissions on your device
- Try exporting to a different location
Getting Started
New to SafeVault? Follow these steps:
- Download & Install: Get SafeVault from https://safevault.circlecoin.me/en/download
- Set Master Password: Choose a strong, memorable master password
- Enable Biometrics: Set up Face ID, Touch ID, or fingerprint for quick access
- Create Categories & Add Your First Password: Organize with categories, then add passwords for your most important accounts
- Generate Strong Passwords: Use the built-in password generator for new accounts
- Backup Your Vault: Export your vault regularly for backup
- Multi-Device Sync: Upgrade to a paid plan to sync your vault securely across multiple devices